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Career Details

Technical Assistance

WebVisible makes it easy for small and mid-size businesses (SMBs) to be found online, when and where their customers are looking. The leading provider of local online marketing products and services since 2001, WebVisible was among the first to pioneer the use of search as a reliable, measurable avenue to connect directly with a buyer’s needs. The company has helped more than 100,000 SMB customers from over 3,000 industries in 14 countries to create innovative and accountable Internet advertising campaigns. WebVisible’s initiatives generate and track new customers acquisition from both online and offline resources.

WebVisible’s solutions appeal to the novice and advanced user alike. The company manages the entire online presence management lifecycle, from take-off to landing. Best of all, its award-winning, proprietary Geneva Technology Platform™ does all the work. Currently managing more than 1.5 billion keyword combinations, it oversees online advertising campaigns that are cost-effective, targeted and measurable. WebVisible’s inimitable approach combines the best of service by certified trained professionals and effective media buying management, ad creation, deployment and optimization for its customers.

SMB’s partner with WebVisible directly and through its many partner companies, including Intuit, AT&T, British Telecom, European Directories and The New York Times Company.

Reports to: Engineering, Team Lead
Location: Irvine, CA

Position Overview:

The Technical Assistance position will have day-to-day responsibility for providing support to diagnose issues in our system, work with engineering resources to resolve issues, communicate with internal customers and manage their expectations, and communicate to company executives on critical issues and their resolutions.

Requirements & Experience:

  • Strong ability to analyze and solve problems, troubleshooting, deductive reasoning skills.
  • Excellent interpersonal, time management, communications and decision-making skills
  • Ability to convey technical issues and solutions to persons of varying technical abilities.
  • Ability to interact professionally with all levels in the company.
  • 3+ years of Microsoft C# .NET experience.
  • Working knowledge of Microsoft Windows platform, IIS, MS SQL Server, Microsoft office applications.
  • Programming experience in Java preferred
  • Knowledge of Web/Internet Technologies (HTML, XML, etc)
  • Experience in software technical support, software development or undergraduate degree in software field
  • Strong analytical skills, ability to work in a fast-paced environment with limited documentation and taking ownership of projects is essential.
  • Candidates must possess the ability to multi-task while completing projects on time.
  • Successful candidates will be well organized, enjoy research, problem solving and learning new techniques and technologies.
  • Successful candidates will enjoy working in a team environment and communicate effectively with peers, management and clients.
  • Bachelor's degree in Computer Science, Information Systems or related field is preferred.

Position Responsibilities:

  • Provides support to the organization by addressing questions about our product and diagnosing issues that arise through the usage of our software in both production and theoretical environments.
  • Respond to customer product tickets; manage customer communication and expectations.
  • Escalate necessary items to Engineering for resolution.  Facilitate communication between technology teams and other departments on issue status and resolution.
  • Provide briefing and updates to senior management on critical issues. 
  • Build effective partnerships with Software Engineering Managers, Product Managers, Operation Team, Channel, and Direct Sales team.
  • Deliver a consistent and high quality service to our customers; become a value adding partner.

If Interested In This Position:

WebVisible offers a competitive salary as well as medical/dental/vision insurance, 401(K), paid vacation/holiday time. If you are interested in joining a growing company, please submit your resume, with salary history to; Theresa Ho, HR: tho@webvisible.com.